IT Support Services

“Support, Flexibility and Security”

Just like people, businesses are uniquely different

We understand the importance of adapting an IT solution to best support the individual needs of your business.

Echidna offers flexible support options to ensure your needs are covered no matter what they are. We aren’t going to make you jump through hoops to receive the support and services you need. We’re right here, whenever you need us, however you need us.

Our support professionals only make use of secure and encrypted support tools. We know how important your systems and data are to you, and because your security and privacy are important to you, it’s important to us as well.

ICT SERVICES

We take a holistic approach in managing your entire IT infrastructure, applying our extensive expertise over the full ICT spectrum.

Our team is expert in remotely managing:

Servers

Applications

Networks

Telephony

Health check-ups (Reporting & Monitoring)

Tech support

Helpdesk (Levels 1, 2, 3)

Backup/Recovery/Test Planning

We are also able to assist onsite:

Hardware installation/cabling/software

Staff training/education

MOBILITY SERVICES

Managing diverse networks, device apps, security and mobile ecosystems is becoming increasingly complex.

Our expert team is skilled in managing a variety of mobility service matters:

Telstra Mobile Services

SimReplacements

PIN/PUK Codes

Hardware/Device Configuration

General Phone Support

Purchasing

MOBILE DEVICE MANAGEMENT

We’ll proactively manage your mobile ecosystem to provide you with the peace of mind that comes from an end-to-end service, delivered by expert professionals.

Samsung KNOX

Vmware AirWatch

Zero touch enrolment

Enterprise controls

Inventory management

Profile

Policies

Restrictions

Configurations

Customisation

Security

Patching

SUPPORT OPTIONS:

PAY AS YOU GO

We understand that some clients only require support occasionally, so we offer a ‘Pay As You Go’ support service to suit your needs.

You can enjoy peace of mind knowing that our support team has a wide scope of expertise and experience to ensure a speedy yet comprehensive service.

We can provide assistance with password or email issues, set up new users or systems, fix hardware issues or restore back-ups. Everything you need it to be!

There are no hidden costs to pay, just an hourly rate and materials covering the time & materials that you use. We can modify this service to suit your needs and your budget.

MANAGED SERVICES

“We manage your IT, so your people can manage your business”

With the rapid pace of change and increased complexity in IT, it has become difficult for businesses to manage their IT needs on their own. It makes more sense than ever to use Managed IT Services to ensure that your business is running at its peak.

Our dedicated vendor accredited, multi-disciplined team can proactively manage your IT environment, helping you to free up important resources and focus on your key business. Echidna Managed Services is like an extension of your business providing a secure, fast and up-to-date alternative to manage your day-to-day business needs.